Andrej is R&D Director at NiceLabel, a software company that provides label design and label management solutions. His team adopted agile methodologies over 12 years ago. He is also leading the innovation team in the company that addresses new ideas generated by anyone in the organization. As a member of the company’s management team, he is involved in strategy decisions and has experienced the growth of NiceLabel from a small group of few enthusiasts to an organization of over 150 people operating globally.
The path from agile technology driven company to trustworthy customer centric global organization
Agile, ISO, User Experience (UX) and Customer Experience (CX) can all work together. You might think that it is crazy and they are unrelated or incompatible. Someone can argue that Agile is about rapid improvement, while ISO is about compliance, huge documents, and lengthy process.
We want to tell you why, in order to grow in a regulated market, you as a company need to be agile, your processes regulated, and your products and services need to be customer focused.
Agile is a mindset. ISO is about trust, risk management, and process. CX is about growth. Your happy customers are your future revenue stream that generates new opportunities, references. Combine all 3 of them, and you get a recipe for success.
Andrej and Omar will share their experience through the years of growth that lead us to ISO 9000 and how they managed to align it well with their agile processes.