Kdo je Benjamin?

Benjamin je svetovalec za poslovno upravljanje in ustanovitelj podjetja Stellar Work GmbH, ki se osredotoča na izboljšanje organizacijskih struktur in odločanja z uporabo vitkih in agilnih metodologij ter podatkov, prilagojenih posameznemu podjetju.

Ima diplomo iz industrijskega inženirstva in bogate izkušnje z agilnimi oblikami organizacije.

Sodeloval je pri projektih, katerih cilj je izboljšati uporabniško izkušnjo z uvedbo agilnih transformacij, svoja spoznanja pa deli tudi prek različnih kanalov, med drugim v podcastu Stellar Work, kjer raziskuje teme razvoja produktov in poslovnih strategij.

The Agile Evolution in Customer Experience at Ford Europe*

In early 2023, Ford Motor Company Europe faced significant coordination challenges across departments and markets, particularly affecting the CX for their Model-e range.

The organisation needed a transformation that would foster better collaboration and more customer-focused outcomes.

This talk is about how we did it, what we learned and what we would do differently next time.

This session is designed for leaders and practitioners in large organisations looking to drive CX transformations through agile methodologies, systems thinking and technology integration.

Participant takeaways:

• Insights into managing large-scale transformations and overcoming organisational silos

• How to ensure measurable CX improvements.

*Predavanje bo potekalo v angleškem jeziku.